15-day hassle-free returns for U.S. customers
Returns for store credit or your first exchange per eligible full price item* are always free. We are happy to provide you with one free return shipping label. Returns for refund and subsequent exchange orders are subject to a $6 per item shipping fee. You must initiate your return/exchange within 15 days of receiving your order. Discounted and sale items up to 40% off are eligible for exchange or store credit within 15 days of delivery.
To initiate a return/exchange, please fill out the Exchange/Return Request Form and a member of our Customer Support team will promptly be in touch.
All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags to be eligible for return. Refunds or exchanges will not be issued for returned items that have been used or show signs of visible wear.
Made Trade does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier. Please make sure to add Route shipping insurance to your order at checkout for full coverage in case of lost, damaged or stolen packages.
*Final sale items
Furniture, lighting, oversized items (hampers and all rugs except bath mats), gift cards, all underwear bottoms, bodysuits and face masks (for hygienic reasons), sale items discounted 40% off or more, and orders outside the United States are all final sale.
All international orders are final sale and must be shipping through Stackry. Any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.