Customers can return or exchange eligible* items within 15 days of delivery. To initiate a return or exchange just fill out the form below within 15 days of delivery of your order and a member of our team will be in touch with a return label and instructions.
Exchanges and returns for store credit are always free for your first set of shipping labels. Refunds incur a $6 return shipping fee for each item returned that is deducted from your original form of payment. Final sale items* are not eligible for return. You can see our full return and exchange policy here.
All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags to be eligible for return. Refunds or exchanges will not be issued for returned items that have been used or show signs of visible wear. A customer who requests a used or worn item back is responsible for return shipping.
Made Trade does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier.
*Final sale items: Furniture, lighting, oversized items (hampers and all rugs except bath mats), gift cards, all underwear bottoms, bodysuits and face masks (for hygienic reasons), sale items discounted 40% off or more, and international orders using Stackry are all final sale.
Need help with something that’s not a return or exchange? Send us an email at firstname.lastname@example.org