Returns and
Exchanges

If you need to make a return or exchange, we're here to help. Eligible items can be returned or exchanged within 22 days of order fulfillment. Exchanges and returns for store credit are free for your first request. Returns for a refund and subsequent exchange orders are subject to a $6 per package shipping fee.

Holiday Return Policy: All eligible full-price items purchased between October 15, 2022 and December 31, 2022 can be exchanged or returned for store credit until January 15, 2023. Returns for a refund are still subject to our standard 22-day return policy.

Just get started below and we'll provide the return label and instructions.

Exchange

Free return label for your first request

+ instant exchange option.

Return for Store Credit

Free return label for your first request

+ $5 store credit instantly applied.

Return for a Refund

$6 per package shipping fee.

Refund issued within five days of receipt.

Frequently Asked Questions

Hassle-free returns for U.S. customers

Exchanges and returns for store credit are free for your first request of any eligible* item. Returns for a refund, and subsequent exchange and return requests are subject to a $6 per package return shipping fee. You must initiate your return/exchange within 22 days of order fulfillment. Discounted and sale items that are not marked final sale up to 40% off are eligible for exchange or store credit within 22 days of order fulfillment.

To initiate a return/exchange, please select one of the options above and we'll provide the return label and instructions.

All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags to be eligible for return. Refunds or exchanges will not be issued for returned items that have been used or show signs of visible wear.

Made Trade does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier.

*Final sale items are noted on the product page and they include: furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, sale items discounted 40% or more, as well as any items with the "final sale" notice. All orders outside the U.S. are final sale.

Holiday return policy

All eligible full-price items purchased between October 15, 2022 and December 31, 2022 can be exchanged or returned for store credit until January 15, 2023. Returns for a refund are still subject to our standard 22-day return policy.

International orders

All international orders are final sale and are shipped through Stackry. Any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.

All eligible full-price items purchased between October 15, 2022 and December 31, 2022 can be exchanged or returned for store credit until January 15, 2023. Returns for a refund are still subject to our standard 22-day return policy.

To initiate a return please select one of the options above to get started.

To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging with tags. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we’ll send you an email that we’ve received your return, and your store credit or refund will be processed within 5 days.

Looking to make an exchange?

Buy the wrong size? Don’t worry, we’ve got your back! If you are located in the United States, you have 22 days from order fulfillment to exchange any item. We will also issue an exchange for a damaged, defective, or incorrect product received in your order.

To initiate an exchange please select one of the options above to get started.

Made Trade will issue you a complimentary return label by email that you can affix to your package. Made Trade does not charge a return shipping fee for your first exchange request within 22 days of order fulfillment. Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item. Alternatively, if you prefer to place your exchange order proactively, we will waive the return shipping fee once your returned item is received.

Looking to return an item instead?

Hassle-free returns for U.S. customers

Exchanges and returns for store credit are free for your first request of any eligible* item. Returns for a refund, and subsequent exchange and return requests are subject to a $6 per package return shipping fee. You must initiate your return/exchange within 22 days of order fulfillment. Discounted and sale items that are not marked final sale (up to 40% off) are eligible for exchange or store credit within 22 days of order fulfillment.

To initiate a return/exchange, please select one of the options above to get started.

All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags to be eligible for return. Refunds or exchanges will not be issued for returned items that have been used or show signs of visible wear.

Made Trade does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier.

*Final sale itemsinclude: furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, and sale items discounted 40% or more. All final sale items have the "final sale" notice on the product page. All orders outside the U.S. are final sale.

International orders

All international orders are final sale and are shipped through Stackry. Any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.

Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item.

Alternatively, if you prefer to place your exchange order proactively, we will waive the return shipping fee once your returned item is received.

Final sale items include: furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, and sale items discounted 40% or more. All final sale items have the "final sale" notice on the product page. All orders outside the U.S. are final sale and are shipped through our shipping partner,Stackry. Final Sale products have notes above the "add to bag" button indicating they are final sale as well.

Unfortunately, we are not able to accommodate order cancellations. Once the order is placed, it is sent off for processing. We're sorry if this causes any inconvenience. You can initiate a return or exchange when it arrives. Just submit your return/exchange within 22 days of order fulfillment.

Once your return is received and inspected, we’ll send you an email that we’ve received your return, and your store credit or refund will be processed within 5 business days.

Need help or have any issues accessing the return/exchange portal? Send us an email at support@madetrade.com

Made Trade is a woman-owned company
Every Made Trade order is 100% carbon neutral
We’re a family-run small business

Returns and Exchanges

If you're unhappy with your purchase, we're here to help. Eligible items can be returned or exchanged within 22 days of order fulfillment. Exchanges and returns for store credit are free for your first request. Returns for a refund and subsequent exchange orders are subject to a $6 per package shipping fee. Just get started below and we'll provide the return label and instructions.