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Have a question about a product? Need help with sizing, fit, or customizing a product? Ask us anything and our Customer Support team will be happy to assist you!
Hassle-free returns for U.S. orders
Exchanges and returns for store credit are free for your first request on all eligible items. Returns for a refund are subject to a $6 per package shipping fee. Final sale items* are not eligible for return. Please initiate your return/exchange within 22 days of order fulfillment. All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags to be eligible for return. Refunds or exchanges will not be processed for returned items that have been used or show signs of visible wear.
Final sale items
Furniture, lighting, oversized items (hampers and all rugs except bath mats), gift cards, all underwear bottoms, bodysuits, sale items noted as final sale, and orders outside the United States shipped through our shipping partner, Stackry, are all final sale. In some cases, products may have special notes indicating they are final sale as well.
Hard to find rugs that combine modern design + ethical production
Even today, many rug vendors disclose little to no information about how their rugs are produced. And buying a rug online is challenging because you have to figure out how the scale and color(s) will relate to what you already have in your room. I appreciate all the efforts that the Made Trade folks went to in order to help me purchase with confidence. They were able to get me yarn samples so I could check the colors, and provided a quote for a custom size. Our family and fur roommates expect to enjoy this rug for many years to come!
I cannot express how pleased we are with this beautiful rug! It looks amazing and will be a wonderful family heirloom. We truly will charish this rug for many years to come. It was also shipped two weeks earlier than expected, with tracking. A great experience all around. Thank you so much!