On Made Trade, we offer free shipping for all orders of $100 or more for US destinations. We charge a flat $7 for all orders with US destinations under $100. For international orders, we charge a flat $29 for orders that weigh up to 4lbs. For orders over 4lbs, we charge a flat $89 fee. We do not ship furniture outside the US.
Domestically we ship to all 50 states. Internationally we ship to all destinations for a flat international shipping fee of $29 (excluding, taxes and duties) for orders under 4lbs, and $89 for orders over 4lbs.
We use FedEx, UPS and USPS depending on the item, weight and destination.
Products are usually shipped within 48 hours after receiving your order. However, some items are made-to-order just for you and can take anywhere from a few days to several weeks to ship (see product details for specifics). If a product is made-to-order, then it will be indicated in the products details.
Returns + Exchanges
We want to make shopping on Made Trade as simple and straightforward as possible. Need a different size? No problem. For all orders of shoes and clothing in the US, we offer one free exchange to size up or down. Please note all eligible exchanges and returns must be initiated within 15 days of delivery, and products must be in original condition with original tags.
For all other orders, Made Trade has a 15 day return/exchange policy for store credit. We charge a flat $6 return fee per product. Why? Many companies offer free shipping and free returns, but this is not a sustainable practice for businesses or our planet. We only want you to order an item from Made Trade if you truly need it and love it. Our simple $6 returns ensure the small brands carried on Made Trade can reduce unnecessary back and forth shipping, which in turn helps reduce carbon emissions.
Please note we cannot accept returns on furniture, lighting or oversized items. All international orders are final sale.
Just send an email to firstname.lastname@example.org with this information: Your name / Order number / Item(s) being returned / Reason for the return
Made Trade will reply and issue you a return label by email. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging with tags. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we’ll send you an email that we’ve received your return. We will also notify you of the approval or rejection of your return for store credit. If your return is approved, you will be issued store credit via email, which does not have an expiration date.
Buy the wrong size? Don’t worry, we’ve got your back. If you are located in the US, you have 15 days from the delivery of your order to exchange any apparel or footwear items that do not fit for one size up or down from the size you ordered.
We will also issue an exchange for any damaged, defective, or incorrect product received in your order.
Just send an email to email@example.com with the information below.
Your name / Order number / Item(s) being exchanged / Reason for the exchange and new size requested
Made Trade will issue you a complimentary return label by email that you can affix to your package. Made Trade does not charge a fee for exchanges as a result of incorrect sizing. Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item.
Please note that we do not offer returns on sale items, furniture, oversized items, lighting or gift cards. All of these items are final sale. All international orders outside of the United States are final sale.
We accept most major credit cards, PayPal and Apple Pay.
Yes, we offer either digital or physical gift cards. Digital gift cards can be immediately emailed to the recipient and physical gift cards are handwritten by Made Trade and mailed to the recipient.
We currently do not offer gift receipts.
Check your email for your Made Trade order receipt. There you’ll find your tracking number. Please note this is for most products -- some of our specialty items shipping from outside the US will not include a tracking number.
For every friend you refer who makes a purchase on Made Trade, they receive $15 store credit off of their purchase, and you get $15 in credit towards your next order as well! Learn more about how to sign up for our referral program on our referral page.
Our prices are all in USD.
Please note that all international orders outside of the United States are final sale.
For most footwear and apparel item there is a specific sizing guide or sizing overview in each product’s product details field.