Products are usually shipped within 2-3 business days after receiving your order. Delivery in the continental U.S. is typically 3-5 business days, however, some items are made-to-order just for you and can take anywhere from a few days to several weeks to ship (see product details for specifics). If a product is made-to-order, then it will be indicated in the products details.

For international shipping through Stackry, shipping times from your locker outside the U.S. vary from 3-5 days with FedEx, up to 21+ days with other carriers. You can select your preferred international carrier through your Stackry account. See below for more information.

If you ever have any questions about shipping for specific items, please don't hesitate to chat with us, text us, or email us support@madetrade.com and we'd be happy to provide more details if needed!

Free shipping on all orders over $75 and flat $6 shipping on all orders under $75 (Continental United States). For orders of to Alaska, Hawaii, Guam, or Puerto Rico, we may charge a shipping fee due to higher shipping costs. We unfortunately cannot ship most furniture outside the continguous United States. Contact us at support@madetrade.com for more details.

Made Trade is Climate Neutral certified. This means that all Made Trade orders, including shipping and returns, are 100% carbon offset. All carbon emissions from the production as well as the transportation of any product on Made Trade are 100% offset through the purchasing of carbon credits through our partnership with Climate Neutral. Learn more here.

Made Trade does not offer rush shipping at this time.

Domestically we ship to all 50 states. Internationally we ship to all destinations (excluding, taxes and duties) through our partnership with Stackry. See below for more information!

Sometimes when you order more than one item on Made Trade, your order will ship in more than one shipment. This is because most of the products we carry ship directly from their original warehouses. This avoids unnecessary duplicative shipping to a single warehouse and then to the customer when an order is placed. At Made Trade, we take the impact shipping has on the environment very seriously. That’s also why all orders on Made Trade are 100% carbon neutral, including all shipping. We offset the carbon dioxide emitted from the entire shipping journey of a product (from maker to warehouse to the customer) by purchasing carbon credits from projects that are actively sequestering destroying or avoiding the creation of carbon dioxide altogether. Read more about Made Trade’s certification with Climate Neutral here.

We use FedEx, UPS, DHL and USPS depending on the item, weight and destination.

Yes! Stackry is Made Trade’s international shipping partner.

Stackry is an international forwarding service that ships all international orders outside of the United States to their final destination. Stackry is a great sustainable way to ship internationally, as they will consolidate multiple online orders (including other online stores in the U.S.), and get all your products shipped together, quickly and at a reasonable rate. When you shop with Made Trade, you can sign up for Stackry at checkout and receive a U.S. address (your Stackry locker). Simply click "Shipping internationally?" at the bottom of the checkout page to sign up for your Stackry address.

Once you have your U.S. address, you can shop on Made Trade as well as your other favorite U.S. retailers. Simply enter your U.S. address in the shipping information section at check out and your packages will be shipped to your Stackry locker. From there, Stackry receives your packages at your locker, notifies you when they arrive, and consolidates them before sending them out to be shipped from the U.S. to your doorstep.

Additionally, Stackry is offering all Made Trade customers 10% off their international shipments for the first year when they sign up at checkout.

The final shipping cost is dependent on the total weight and size of your package(s) as well as your destination. You can estimate your final shipping cost using the Stackry shipping calculator. Please note the final shipping cost is calculated at the time of shipment by the carrier and may differ from the initial estimate. See Stackry’s international shipping options here.

Here are a few examples of approximate Stackry shipping costs (sample package size 11" x 9" x 4.4"):

Toronto
— $17 (1lb)
— $24 (2lbs)
— $50 (5lbs)
— $72 (20lbs)

Sydney
— $20 (1lb)
— $29 (2lbs)
— $60 (5lbs)
— $139 (20lbs)

London
— $13 (1lb)
— $16 (2lbs)
— $25 (5lbs)
— $68 (20lbs)

Paris
— $15 (1lb)
— $19 (2lbs)
— $34 (5lbs)
— $72 (20lbs)

Tokyo
— $27 (1lb)
— $42 (2lbs)
— $60 (5lbs)
— $95 (20lbs)

When you shop with Made Trade, you can sign up for Stackry at checkout and receive a U.S. address (your Stackry locker). Simply click "Shipping internationally?" at the bottom of the checkout page to sign up for your Stackry address.

Alternatively, you can sign up for Stackry and get your U.S. address (Stackry locker) on the Stackry website directly.

Once you have your U.S. address, you can shop on Made Trade as well as your other favorite U.S. retailers. Simply enter your U.S. address in the shipping information section at check out and your packages will be shipped to your Stackry locker. 

Your Stackry parcel forwarding costs do not include additional taxes or custom fees. Duties and taxes vary by country. If you would like to know more about the duties and taxes in your country, please check with your local customs office website.

Yes, Stackry opens all packages for two reasons: 1) to inspect the contents for dangerous goods, prohibited/restricted items and damages, and 2) to consolidate your shipments to get the lowest shipping rate before forwarding to you.

You can store your packages in your Stackry locker for up to 60 days. Stackry will secure your purchases in your personalized locker free of charge for the first 45 days, and then your packages will incur a storage fee. After 60 days, Stackry reserves the right to sell, destroy or otherwise dispose of your packages without incurring any liability to you or any other party.

15-day hassle-free returns for U.S. customers
Exchanges or returns for store credit per eligible full price item* are free. We are happy to provide you with one free return shipping label. Returns for refund and subsequent exchange orders are subject to a $6 per item shipping fee. You must initiate your return/exchange within 15 days of receiving your order. Discounted and sale items up to 40% off that are not final sale are eligible for exchange or store credit within 15 days of delivery.

To initiate a return/exchange, please fill out the Exchange/Return Request Form and a member of our Customer Support team will promptly be in touch.

All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags to be eligible for return. Refunds or exchanges will not be issued for returned items that have been used or show signs of visible wear.

Made Trade does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier. Please make sure to add Route shipping insurance to your order at checkout for full coverage in case of lost, damaged or stolen packages.

*Final sale items
Furniture, lighting, oversized items (hampers and all rugs except bath mats), gift cards, all underwear bottoms, bodysuits and face masks (for hygienic reasons), sale items discounted 40% off or more, and orders outside the United States are all final sale. Additional final sale items will have the "final sale" notice in the product description.

International orders
All international orders are final sale and must be shipping through Stackry. Any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.

To initiate a return please fill out the return request form.

To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging with tags. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we’ll send you an email that we’ve received your return, and your store credit or refund will be processed within 5 days.

Buy the wrong size? Don’t worry, we’ve got your back! If you are located in the US, you have 15 days from the delivery of your order to exchange any item. We will also issue an exchange for any damaged, defective, or incorrect product received in your order.

To initiate an exchange please fill out the exchange request form.

Made Trade will issue you a complimentary return label by email that you can affix to your package. Made Trade does not charge a return shipping fee for your first exchange request within 15 days of delivery. Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item. Alternatively, if you prefer to place your exchange order proactively, we will waive the return shipping fee once your returned item is received.

Yes! We offer mailed gift cards and digital gift cards. Digital gift cards can be immediately emailed to the recipient or printed at home and mailed gift cards are handwritten by Made Trade and mailed to the recipient.

We accept most major credit cards, Amazon Pay, Apple Pay, Google Pay, and PayPal. We've also partnered with Klarna to allow our customers to make payments in four installments.

All orders come with a packing slip without prices listed. You have the option to add a gift note at checkout.

Check your email for your Made Trade order receipt. There you’ll find your tracking number. Please note this is for most products—some of our specialty items shipping from outside the US will not include a tracking number.

For most footwear and apparel item there is a specific sizing guide or sizing overview in each product’s product details field.

Our prices are in USD.