Domestic Shipping (inside the United States)
Free shipping on all orders over $75 and flat $6 shipping on all orders under $75 (Continental United States). For orders of oversized items to Alaska, Hawaii, Guam, or Puerto Rico (hampers and some large rugs), we charge a flat $50 shipping fee. Shipping furniture to Alaska, Hawaii, or Puerto Rico may incur an additional cost. Contact us at support@madetrade.com for more details.

International shipping (outside the United States) 
Flat rate shipping ($19 - $89) depending on the order total. Furniture is not eligible for international orders. All international orders are final sale. We do not ship furniture or most oversized items outside the United States. Please note that any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.

All Made Trade shipping and returns are 100% carbon offset. This means all carbon emissions from the transportation of any product on Made Trade are 100% offset through the purchasing of carbon credits. Shipping from the location the product was made all the way to our customer’s door is offset, as is any potential return of the product. Learn more here.

Made Trade does not offer rush shipping. 

Domestically we ship to all 50 states. Internationally we ship to all destinations for a flat international shipping fee (excluding, taxes and duties).

Sometimes when you order more than one item on Made Trade, your order will ship in more than one shipment. This is because most of the products we carry ship directly from their original warehouses. This avoids unnecessary duplicative shipping to a single warehouse and then to the customer when an order is placed. At Made Trade, we take the impact shipping has on the environment very seriously. That’s also why all orders on Made Trade include 100% Carbon Neutral Shipping. We cancel out the carbon dioxide emitted from the entire shipping journey of a product (from maker to warehouse to the customer) by purchasing carbon credits from projects that are actively sequestering destroying or avoiding the creation of carbon dioxide altogether. Read more about Made Trade’s carbon-neutral shipping here. Carbon neutral shipping also applies to all returns and exchanges.

We use FedEx, UPS, DHL and USPS depending on the item, weight and destination.

15-day hassle-free returns for U.S. customers

You can return or exchange eligible full price items* purchased on Made Trade for a refund or store credit, so long as you get in touch with our customer support team within 15 days of receiving your order.

If you’re exchanging a product or receiving store credit then return shipping is 100% free. If you are returning an item for a refund we charge a flat $6 return shipping fee for each item ordered.

All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags to be eligible for return. Refunds or exchanges will not be issued for returned items that have been used or show signs of visible wear. A customer who requests a used or worn item back is responsible for return shipping.

Initiate a return or exchange by filling out the exchange return request form. 

Discounted and sale items up to 40% off are eligible for exchange or store credit within 15 days of delivery.

Final sale items*
Furniture, lighting, oversized items (hampers and all rugs except bath mats), gift cards, all underwear bottoms, bodysuits and face masks (for hygienic reasons), sale items discounted 40% off or more, and orders outside the United States are all final sale.

Please note: Made Trade does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier.

To initiate a return please fill out the return request form.

To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging with tags. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we’ll send you an email that we’ve received your return, and your refund will be processed within 5 days.

Buy the wrong size? Don’t worry, we’ve got your back. If you are located in the US, you have 15 days from the delivery of your order to exchange any item. We will also issue an exchange for any damaged, defective, or incorrect product received in your order.

To initiate an exchange please fill out the exchange request form.

Made Trade will issue you a complimentary return label by email that you can affix to your package. Made Trade does not charge a fee for exchanges within 15 days of delivery. Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item.

Yes! We offer mailed gift cards and digital gift cards. Digital gift cards can be immediately emailed to the recipient or printed at home and mailed gift cards are handwritten by Made Trade and mailed to the recipient.

We accept most major credit cards, Amazon Pay, Apple Pay, Google Pay, and PayPal. We've also partnered with Klarna to allow our customers to make payments in four installments.

All orders come with a packing slip without prices listed. You have the option to add a gift note at checkout.

Check your email for your Made Trade order receipt. There you’ll find your tracking number. Please note this is for most products—some of our specialty items shipping from outside the US will not include a tracking number.

For most footwear and apparel item there is a specific sizing guide or sizing overview in each product’s product details field.

By default our prices are in USD, but you can change the currency by clicking the button on the top left of the navigation.

Yes, our ethically made products make great gifts for employees, clients, and customers! Interested in placing an order? Send an email to support@madetrade.com and we'll be in touch within 1 business day.