Need to return an item? No problem! You have 15 days to return items from your order for store credit. Just send an email to firstname.lastname@example.org with the information below.Your name
Item(s) being returned
Reason for the return
Made Trade will reply and issue you a return label by email.
Our return window is 15 days from the date of your purchase. If 15 days have gone by since your purchase, unfortunately, we can’t offer you store credit or an exchange.
To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging with tags. Please do not send your purchase back to the manufacturer.
Made Trade charges a $6 return fee for eligible products (see final sale items below). Why? Many companies offer free shipping and free returns, but this is not a sustainable practice for businesses or our planet. We only want you to order an item from Made Trade if you truly need it, want it, and love it. Our simple $6 returns ensure the small brands carried on Made Trade can reduce unnecessary back and forth shipping, which in turn helps reduce carbon emissions.
Once your return is received and inspected, we’ll send you an email that we’ve received your return. We will also notify you of the approval or rejection of your return for store credit. If your return is approved, you will be issued store credit via email, which does not have an expiration date.
ExchangesBuy the wrong size? Don’t worry, we’ve got your back. You have 15 days to exchange any apparel or footwear items that do not fit for one size up or down from the size you ordered.
Just send an email to email@example.com with the information below.
Item(s) being exchanged
Reason for the exchange and new size requested
Made Trade will issue you a complimentary return label by email that you can affix to your package. Made Trade does not charge a fee for exchanges as a result of incorrect sizing.
Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item.
Final sale items and international orders
Please note that we do not offer returns on sale items, furniture, oversized items, lighting or gift cards. All of these items are final sale. All international orders outside of the United States are final sale.