15-day hassle-free returns for U.S. customers
You can return or exchange eligible full price items* purchased on Made Trade for a refund or store credit, so long as you get in touch with our customer support team within 15 days of receiving your order. Fill out our return and exchange form to initiate your request. Returns and exchanges must be unworn, unwashed, unused and in original condition with tags.
If you’re exchanging a product or receiving store credit then return shipping is 100% free. If you are returning an item for a refund we charge a flat $5 return shipping fee for each item ordered.
Discounted and sale items up to 40% off are eligible for exchange or store credit within 15 days of delivery.
Final sale items*
Furniture, lighting, oversized items (hampers and large rugs — excluding bath mats), gift cards, all underwear bottoms (for hygienic reasons), sale items discounted 40% off or more, and orders outside the United States are all final sale.