15-day hassle-free returns for U.S. customers
You can return or exchange eligible full price items* purchased on Made Trade for a refund or store credit, so long as you get in touch with our customer support team within 15 days of receiving your order. Fill out our return and exchange form to initiate your request.
If you’re exchanging a product or receiving store credit then return shipping is 100% free. If you are returning an item for a refund we charge a flat $6 return shipping fee for each item ordered.
Discounted and sale items up to 40% off are eligible for exchange or store credit within 15 days of delivery.
All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags to be eligible for return. Refunds or exchanges will not be issued for returned items that have been used or show signs of visible wear. A customer who requests a used or worn item back is responsible for return shipping.
Made Trade does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier.
Final sale items*
Furniture, lighting, oversized items (hampers and all rugs except bath mats), gift cards, all underwear bottoms, bodysuits and face masks (for hygienic reasons), sale items discounted 40% off or more, and orders outside the United States are all final sale.