On Made Trade, we offer free shipping for all orders for US destinations. For international orders, we charge a flat $29 for orders that weigh up to 4lbs. For orders over 4lbs, we charge a flat $89 fee. We do not ship furniture outside the US.
Domestically we ship to all 50 states. Internationally we ship to all destinations for a flat international shipping fee of $29 (excluding, taxes and duties) for orders under 4lbs, and $89 for orders over 4lbs.
We use FedEx, UPS and USPS depending on the item, weight and destination.
Products are usually shipped within 48 hours after receiving your order. Shipping in the continental U.S. is typically 2-5 business days, and 5-14 days for international orders. However, some items are made-to-order just for you and can take anywhere from a few days to several weeks to ship (see product details for specifics). If a product is made-to-order, then it will be indicated in the products details.
Returns + Exchanges
Free returns and exchanges within 15 days of delivery, except furniture, lighting, oversized items, earrings, swimsuits and underwear (for health code reasons), and discounted items, which are final sale.
INTERNATIONAL DESTINATIONS (OUTSIDE U.S.):
All international orders shipping to destinations outside the U.S. are final sale. Flat rate shipping depending on weight to all destinations outside the U.S.
EXCHANGES + RETURNS:
We want to make shopping on Made Trade as simple and straightforward as possible. Need a different size or want to exchange your order for something else on Made Trade? No problem, as long as the item is eligible for return/exchange (see above). Just email us at email@example.com and we'll send you a return shipping label to initiate an exchange or return for a full refund. Please note all eligible exchanges and returns must be initiated within 15 days of delivery, and products must be in original condition with original tags.
Just send an email to firstname.lastname@example.org with this information:
-Item(s) being returned
-Reason for the return
Made Trade will reply and issue you a return label by email. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging with tags. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we’ll send you an email that we’ve received your return, and your refund will be processed.
Buy the wrong size? Don’t worry, we’ve got your back. If you are located in the US, you have 15 days from the delivery of your order to exchange any item. We will also issue an exchange for any damaged, defective, or incorrect product received in your order.
Just send an email to email@example.com with the information below.
-Item(s) being exchanged
-Reason for the exchange and new item requested
Made Trade will issue you a complimentary return label by email that you can affix to your package. Made Trade does not charge a fee for exchanges within 15 days of delivery. Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item.
Please note that we do not offer returns on sale items, furniture, oversized items, lighting, earrings, swimwear, underwear or gift cards. All of these items are final sale. All international orders outside of the United States are final sale.
We accept most major credit cards, PayPal and Apple Pay.
Yes, we offer either digital or physical gift cards. Digital gift cards can be immediately emailed to the recipient and physical gift cards are handwritten by Made Trade and mailed to the recipient.
All orders come with a packing slip without prices listed. You have the option to add a gift note at checkout.
Check your email for your Made Trade order receipt. There you’ll find your tracking number. Please note this is for most products -- some of our specialty items shipping from outside the US will not include a tracking number.
For every friend you refer who makes a purchase on Made Trade, they receive $15 store credit off of their purchase, and you get $15 in credit towards your next order as well! Learn more about how to sign up for our referral program on our referral page.
Our prices are all in USD.
Please note that all international orders outside of the United States are final sale.
For most footwear and apparel item there is a specific sizing guide or sizing overview in each product’s product details field.