Beginning on October 1, 2019, all Made Trade shipping and returns are now 100% carbon neutral. This means all carbon emissions from the transportation of any product on Made Trade are 100% offset through the purchasing of carbon credits. Shipping from the location the product was made all the way to our customer’s door is offset, as is any potential return of the product. Learn more here.
Yes, we do. Before you place your order (or if you already placed your order) email us at firstname.lastname@example.org with your request. Fees for expedited shipping rates will apply.
On Made Trade, we offer free shipping on all orders over $75 to Continental US destinations. For orders under $75 to US destinations, we charge a flat $6. For orders of oversized items to Alaska Hawaii, Guam or Puetro Rico (hampers and some rugs), we charge a flat $50 shipping fee. For international orders, we charge a flat fee ($15 - $89) based on total weight and destination. Please note taxes and duties are not included and all international orders are final sale. We do not ship furniture or most oversized items outside the US. Shipping furniture to Alaska and Hawaii may incur an additional fee. Contact us for more details.
Domestically we ship to all 50 states. Internationally we ship to all destinations for a flat international shipping fee (excluding, taxes and duties).
Sometimes when you order more than one item on Made Trade, your order will ship in more than one shipment. This is because most of the products we carry ship directly from their original warehouses. This avoids unnecessary duplicative shipping to a single warehouse and then to the customer when an order is placed. At Made Trade, we take the impact shipping has on the environment very seriously. That’s also why all orders on Made Trade include 100% Carbon Neutral Shipping. We cancel out the carbon dioxide emitted from the entire shipping journey of a product (from maker to warehouse to the customer) by purchasing carbon credits from projects that are actively sequestering destroying or avoiding the creation of carbon dioxide altogether. Read more about Made Trade’s carbon-neutral shipping here. Carbon neutral shipping also applies to all returns and exchanges.
We use FedEx, UPS and USPS depending on the item, weight and destination.
Products are usually shipped within 48 hours after receiving your order. Shipping in the continental U.S. is typically 3-7 business days, and 7-21 days for international orders. However, some items are made-to-order just for you and can take anywhere from a few days to several weeks to ship (see product details for specifics). If a product is made-to-order, then it will be indicated in the products details.
Returns + Exchanges
Free returns and exchanges within 15 days of delivery, except furniture, lighting, and oversized items (rugs and hampers), or gift cards, which are final sale. Discounted items are eligible for exchange or store credit within 15 days of delivery.
INTERNATIONAL DESTINATIONS (OUTSIDE U.S.):
All international orders shipping to destinations outside the U.S. are final sale. Flat rate shipping depending on weight to all destinations outside the U.S.
EXCHANGES + RETURNS:
We want to make shopping on Made Trade as simple and straightforward as possible. Need a different size or want to exchange your order for something else on Made Trade? No problem, as long as the item is eligible for return/exchange (see above). Just email us at email@example.com and we'll send you a return shipping label to initiate an exchange or return for a full refund. Please note all eligible exchanges and returns must be initiated within 15 days of delivery, and products must be in original condition with original tags.
Just send an email to firstname.lastname@example.org with this information:
-Item(s) being returned
-Reason for the return
Made Trade will reply and issue you a return label by email. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging with tags. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we’ll send you an email that we’ve received your return, and your refund will be processed.
Buy the wrong size? Don’t worry, we’ve got your back. If you are located in the US, you have 15 days from the delivery of your order to exchange any item. We will also issue an exchange for any damaged, defective, or incorrect product received in your order.
Just send an email to email@example.com with the information below.
-Item(s) being exchanged
-Reason for the exchange and new item requested
Made Trade will issue you a complimentary return label by email that you can affix to your package. Made Trade does not charge a fee for exchanges within 15 days of delivery. Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item.
Please note that we do not offer returns on furniture, oversized items, lighting, or gift cards. All of these items are final sale. All international orders outside of the United States are final sale.
Yes, we offer physical gift cards and digital gift cards. Digital gift cards can be immediately emailed to the recipient and physical gift cards are handwritten by Made Trade and mailed to the recipient.
We accept most major credit cards, Amazon Pay, Apple Pay, Google Pay, and PayPal. We've also partnered with Klarna to allow our customers to make payments in four installments.
All orders come with a packing slip without prices listed. You have the option to add a gift note at checkout.
Check your email for your Made Trade order receipt. There you’ll find your tracking number. Please note this is for most products -- some of our specialty items shipping from outside the US will not include a tracking number.
By default our prices are in USD, but you can change the currency by clicking the button on the top left of the navigation.
Please note that all international orders outside of the United States are final sale.
For most footwear and apparel item there is a specific sizing guide or sizing overview in each product’s product details field.