15-day hassle-free returns for U.S. customers
You can return or exchange eligible full-price items purchased on Made Trade for a refund or store credit within 15 days of receiving your order. Please fill out the Exchange/Return Request Form to initiate a return or exchange, and a member of our Customer Support team will promptly be in touch. All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags.
Return shipping is free for exchanges or returns for store credit. There is a $5 shipping fee for each item returned for a refund. Discounted and sale items up to 40% off are eligible for exchange or store credit within 15 days of delivery.
Final sale items
Furniture, lighting, oversized items (hampers and large rugs), gift cards, all underwear bottoms, and face masks, sale items discounted 40% or more, and international orders outside the contiguous United States are final sale.
Please note that any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.